Privacy Policy Revel Explore

Effective Date: January 2025
Last Updated: January 2025

Our Commitment to Your Privacy

At Revel Explore, we understand that planning luxury travel requires sharing personal information and placing trust in our expertise. We are committed to protecting your privacy and maintaining the confidentiality of your information. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our service.

Who We Are

Revel Explore LLC ("Revel Explore," "we," "us," or "our") is a luxury travel agency specializing in the design and coordination of bespoke travel experiences across Asia, including destinations such as Bali, Thailand, the Maldives, Japan, Vietnam, Cambodia, Singapore, and other locations throughout the region

As your travel partner, we collect and process personal information to provide personalized itinerary planning, booking services, travel coordination, and ongoing support before, during, and after your journey. This Privacy Policy explains how we handle your information with care and respect.

Company Information:
Legal Name: Revel Explore LLC
Business Type: Luxury Travel Agency
Primary Services: Bespoke travel planning, itinerary design, travel booking coordination, concierge services
Geographic Focus: Asia and the Pacific region

Contact Information:
Email: hello@revelexplore.com
Phone/WhatsApp: +1 747-444-6557
Website: revelexplore.com
Business Address: [Your Physical Business Address]

Data Protection Contact:
For questions regarding this Privacy Policy or how we handle your personal information, please contact us at:
📧 hello@revelexplore.com
Subject line: "Privacy Inquiry"

We are committed to protecting your privacy and complying with applicable data protection laws. This Privacy Policy applies to all personal information we collect through our website, social media channels, email communications, phone conversations, WhatsApp messages, in-person consultations, and any other interactions with Revel Explore.

Information We Collect Personal Information You Provide

When you inquire about or book travel services with us, we collect:

Personal & Contact Information

We collect your full name, email address, phone number, mailing address, and WhatsApp contact details to communicate with you about your trip. This information enables us to send confirmations, share important updates, and provide support before, during, and after your journey

• Passport details (name, number, expiration date, nationality)

• Date of birth

• Dietary restrictions and allergies

• Accessibility requirements

• Health information relevant to travel (when necessary)

• Emergency contact information

Travel Preferences & Interests

We collect information about your destination interests, accommodation preferences (luxury hotels, private villas, etc.), activity and experience preferences, budget parameters, special occasions you're celebrating, and your previous travel history with Revel Explore. This enables us to design a completely personalized itinerary that matches your unique travel style, interests, and dreams.Travel Preferences & Interests.

Payment Information

To process your travel bookings and deposits, we collect payment information including credit card details, billing address, and maintain records of your payment history. Your payment security is our top priority—all credit card information is processed through encrypted, PCI-compliant payment processors such as Stripe, and we never store your complete credit card number on our servers. We retain your billing address for payment verification purposes and keep payment history records for accounting, tax compliance, and to facilitate refunds or adjustments when needed.

Communication Records

We retain records of all communications with you, including email correspondence, WhatsApp messages, phone call notes, meeting summaries, and travel documentation we create (itineraries, confirmations, guides). This allows us to reference your preferences, maintain service continuity, and improve our recommendations for future journeys.

Information We Collect Automatically

When you visit our website, we automatically collect technical information including your IP address, browser type, device information, pages visited, time spent on our site, referring website, and general geographic location (country/region). We use cookies and similar technologies to improve website functionality and analyze usage. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the personal information you provide to deliver exceptional, personalized travel services and maintain clear communication throughout your journey.

Providing Your Travel Services: Your information enables us to design completely personalized travel itineraries tailored to your preferences, book accommodations, flights, and experiences on your behalf, coordinate seamlessly with hotels, resorts, tour operators, and local vendors, provide 24/7 concierge support during your travels, handle special requests and custom arrangements, and process payments while issuing clear invoices and receipts for your records.

Communicating With You We use your contact information to respond promptly to your inquiries and consultation requests, send booking confirmations and essential travel documents, provide helpful pre-departure information and destination tips, share updates about your upcoming travel plans, request your feedback after your journey to continuously improve our service, and send time-sensitive travel alerts or important updates regarding your destination or itinerary.

Improving Our Services

We analyze client preferences and trends to enhance our destination knowledge, improve itinerary design, develop new luxury travel offerings, and optimize website performance. This collective analysis helps us continuously improve service quality while keeping each journey uniquely personalized to individual clients.

Marketing Communications

With your consent, we send marketing emails including newsletters about new destinations and offers, travel inspiration and tips, special promotions, and event invitations. You can unsubscribe anytime by clicking "unsubscribe" in any email or contacting hello@revelexplore.com. Opting out of marketing does not affect essential trip-related communications.

Who We Share Your Information With

We do not sell, rent, or lease your personal information to third parties. We share your information only in the following circumstances:

Travel Service Providers

To fulfill your travel arrangements, we share relevant information with:

• Hotels and Resorts: Name, contact information, passport details, special requests, dietary requirements

• Airlines: Passport information, contact details as required for bookings

• Tour Operators and Guides: Names, dietary restrictions, accessibility needs, special interests

• Restaurants: Party size, dietary restrictions, special occasions

• Transfer Services: Arrival details, accommodation information, contact numbers

• Travel Insurance Providers: Personal and travel details as needed for coverage

All vendors are carefully selected and required to protect your information.

Payment Processors

We use secure third-party payment processors (such as Stripe) to handle credit card transactions. Your payment information is encrypted and processed securely. We do not store complete credit card details on our servers.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to:

• Protect our legal rights

• Prevent fraud or security threats

• Comply with legal processes

Business Transfers

If Revel Explore is acquired by or merges with another company, your information may be transferred to the new entity. We will notify you via email and provide options regarding your information.

With Your Consent

We may share information with other third parties when you have given us explicit permission to do so.

International Data Transfers

As a luxury travel agency specializing in Asia, we work with service providers and partners located internationally, including in:

• Indonesia (Bali)

• Thailand

• Maldives

• Japan

• Vietnam

• Singapore

• And other Asian destinations

Your personal information may be transferred to and processed in these countries. We ensure that all international transfers are protected by appropriate safeguards, including:

• Contractual agreements requiring data protection

• Working only with reputable, established partners

• Encryption of data in transit

• Secure communication channels

How We Protect Your Information

We take the security of your personal information seriously and implement multiple layers of protection:

Technical Safeguards

• Encrypted data transmission (SSL/TLS)

• Secure servers with firewall protection

• Regular security audits and updates

• Secure backup systems

• Password-protected access to client files

• Two-factor authentication for our systems

Physical Safeguards

• Secure office environment

• Restricted access to physical files

• Secure disposal of sensitive documents

Organizational Safeguards

• Staff training on privacy and data protection

• Confidentiality agreements with all employees

• Limited access to personal information (need-to-know basis)

• Regular privacy policy reviews and updates

Vendor Management

• Careful vetting of all service providers

• Contractual data protection requirements

• Regular assessment of vendor security practice

Your Privacy Rights

You have the following rights regarding your personal information:

Access

You can request a copy of the personal information we hold about you.

Correction

You can request that we correct any inaccurate or incomplete information.

Deletion

You can request that we delete your personal information, subject to certain legal obligations (e.g., financial records we must retain).

Opt-Out

You can opt out of marketing communications while still receiving service-related messages about your bookings.

Data Portability

You can request a copy of your information in a commonly used format.

Restriction

You can request that we limit how we use your information in certain circumstances.

To exercise any of these rights, contact us at:

• Email: hello@revelexplore.com

• Phone/WhatsApp: +1 747-444-6557

We will respond to your request within 2 business days and fulfill valid requests within 30 days

How Long We Keep Your Information

We retain your personal information for different periods depending on the purpose:

• Active Client Files: Throughout our relationship and for 7 years after your last trip (for reference, repeat bookings, and legal compliance)

• Inquiry Information: For 2 years if you don't book with us

• Payment Records: For 7 years (tax and financial compliance)

• Marketing Contacts: Until you unsubscribe or request removal

• Website Analytics: Aggregated data stored indefinitely; individual data deleted after 24 months

After the retention period, we securely delete or anonymize your information.

Cookies and Website Tracking

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and understand how our website is used.

Types of Cookies We Use

Essential Cookies (Required):

• Enable website functionality

• Remember your preferences during your visit

• Maintain security

Analytics Cookies (Optional):

• Google Analytics: Understand how visitors use our site

• Track which pages are most popular

• Measure website performance

Marketing Cookies (Optional):

• Facebook Pixel: Show relevant ads on social media

• Track which marketing efforts drive inquiries

• Retargeting capabilities

Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect website functionality

Third-Party Links

Our website and communications may contain links to:

• Luxury hotels and resorts

• Tourism boards

• Partner websites

• Social media platforms

• Airline booking sites

We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies before providing any personal information.

Social Media

We maintain profiles on Instagram, Facebook, and other platforms. When you interact with us on social media:

• Your interactions are governed by that platform's privacy policy

• We may collect publicly available information from your profile

• We may use your comments or messages (with permission) for testimonials

• We will never share your private messages without explicit consen

Children's Privacy

Our services are designed for adults (18+). We do not knowingly collect personal information from children under 13 without parental consent. If we discover we have inadvertently collected such information, we will delete it promptly.

When booking family travel that includes minors, we collect only the information necessary for travel arrangements (names, ages, passport details, dietary restrictions).

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices

• New legal requirements

• Technological developments

• Service enhancements

When we make material changes:

• We will update the "Last Updated" date at the top

• We will notify you by email if you are an active client

• We will post a notice on our website

• For significant changes, we may request your renewed consent

We encourage you to review this Privacy Policy periodically

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected

• Right to know if personal information is sold or disclosed

• Right to opt out of the sale of personal information

• Right to deletion of personal information

• Right to non-discrimination for exercising your rights

We do not sell personal information.

To exercise your California privacy rights, contact us at hello@revelexplore.com.

European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your data

• Right to rectification of inaccurate data

• Right to erasure ("right to be forgotten")

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent

• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your data based on:

• Contract performance (to provide travel services you've requested)

• Legitimate interests (to improve our services and communicate about travel)

• Consent (for marketing communications)

• Legal obligations (financial and travel documentation requirements)

Questions and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices:

Contact Us:

• Email: hello@revelexplore.com

• Phone/WhatsApp: +1 747-444-6557

• Mail: Revel Explore LLC, [Your Business Address]

We will investigate and respond to all complaints within 2 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with:

• Your local data protection authority (for EU residents)

• The California Attorney General (for California residents)

• The Federal Trade Commission (for US residents

Consent

By using our services, submitting inquiries, or providing us with your personal information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

For marketing communications, we will obtain your explicit consent and you may withdraw it at any time

About This Policy

This Privacy Policy applies to

• revelexplore.com

• All Revel Explore subdomains and affiliated websites

• Our social media profiles (Instagram, Facebook, etc.)

• Email and WhatsApp communications

• Phone consultations

• In-person meetings

This policy does not apply to third-party websites, even if linked from our website

Last Updated: January 2025

Questions? We're here to help. Contact us at hello@revelexplore.com or +1 747-444-6557

At Revel Explore, your trust is our foundation. We are committed to protecting your privacy while creating extraordinary travel experiences across Asia.